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FAQ’s

Frequently Asked Questions

At TempHUB we offer a revolutionary service, putting available locums in connection with practices in need of temporary staff. As our platform grows we want to make it as accessible as possible to new users.

To help with any questions you might have, we have collated some of the most commonly asked questions and their answers for both Locum and Practice users.

For Locums

To leave feedback for a particular practice use our “leave a review” function, which can be accessed from the “my jobs” area of the dashboard. If you have an ongoing dispute with the practice then contacting TempHUB support directly and explaining the situation clearly means that we will be able to restrict any further on-site actions by the practice until the dispute has been cleared.

It’s really simple, once your account has been completed and approved by TempHUB you can use the “find a job” button on your dashboard to view the list of available jobs. If there is nothing there that suits you, you can use the “job alerts” function to get notified when your ideal job appears.

Yes! To make sure that the TempHUB locum pool is filled with genuine candidates who are eligible for their chosen positions, we ask that all users upload their credentials in the “edit profile” section of the dashboard. These will then be checked by the TempHUB team and your account will be approved to start applying for jobs.

Both of these can be found within the “my jobs” area of your dashboard, broken down into respective sections.

Each locum user is vetted by the TempHUB team, meaning that as the platform grows we can ensure that each user is genuine. To achieve this, we aim to verify all accounts within 5 working days of application.

TempHUB is a way of connecting locums and practices. Should you find yourself unable to attend the job for which you have been booked then you should make sure to let the practice know as soon as possible, so that they may accept another applicant from our system.

We are working on a payment guarantee system, to ensure locums have full security over their income. In the meantime, our automated invoicing function allows locums to generate invoices which are sent directly to the practice, for payment within 30 days of the invoice being issued.

For any payment queries, we recommend locums to contact the practice directly.

While we don’t want to see you go, if you choose to leave us you can request to have your account removed by emailing our support team directly with the following information:
– Username
– Email address associated with the account
– Your reason for leaving us (to help us improve our service!)
With all of this information in hand the TempHUB team will be able to completely remove your account from our systems.

We have designed our systems in a way that a practice will only be able to contact you after you have applied for a position. This is to ensure the negotiation of your fees is kept within the TempHUB platform, meaning both sides have independent proof of the agreed rate.

Our invoicing system allows you to add up to 24 extra hours to the total time worked. Should you need more, or agree to work extra days outside of the original job listing then you should ask the practice to create a new job listing for those days, and apply for them in the usual way. This keeps a record of all work done and wages paid within our independent system.

For Practices

Simple! Just head to the “add new job” button on your dashboard. After you’ve published your job, any locums with matching job alerts will be notified, and your position could be filled in minutes!

All of your applications, both new and old, can be found under the “all jobs” tab. This central location allows you to see and organise the flow of your applications.

While we don’t want last minute cancellations to become a regular occurrence, we understand that they happen. What is important is that you let the locum know as soon as possible, allowing them to apply for a different position.

Our system makes paying locums simple, by generating invoices based on the listed job with extra hours added or removed by the locum. This invoice is then sent to the practice for them to fulfil via BACS payment. Once the balance is paid, both practice and locum will mark the invoice as such, giving confirmation to both sides.

While we don’t want to see you go, if you choose to leave us you can request to have your account removed by emailing our support team directly with the following information:
– Username
– Email address associated with the account
– Your reason for leaving us (to help us improve our service!)
With all of this information in hand the TempHUB team will be able to completely remove your account from our systems.

To leave feedback for a particular locum use our “leave a review” function, which can be accessed from the “all jobs” area of the dashboard. If you have an ongoing dispute with the locum then contacting TempHUB support directly and explaining the situation clearly means that we will be able to restrict any further on-site actions by the locum until the dispute has been cleared.

We strive to ensure that all our candidates are of the highest quality. With that in mind,  every locum on the site is vetted by the TempHUB team, and their documents are cross checked against their given details. This should give you the assurance that the information on a Locum’s profile is verified and validated.

One of the core values behind TempHub is providing reliable, hard working Locums. To achieve this we personally vet each candidate, ensuring that they have all the proper documentation and certifications before allowing them to use the site.

 

The reviews system within TempHub also allows other practices to contribute to a particular Locum’s legitimacy by giving a detailed account of their experience with the Locum. These two combined provide a simple, safe environment to find good locums.